Refund Policy
Effective date: 2026-05-14
This Refund Policy describes refund eligibility for AnotherPlayer Commercial licenses purchased via Paddle, our Merchant of Record.
1. Refund eligibility
We offer a 14-day unconditional refund to every customer, regardless of region. Within 14 days of your purchase date, you may request a full refund for any reason — no questions asked, no jurisdiction differences.
Where local consumer-protection law grants stronger statutory rights (for example, the EU/EEA/UK 14-day cooling-off period under the Consumer Rights Directive, or the Republic of Korea unconditional cancel right under the E-commerce Consumer Protection Act, Article 17), those rights are preserved in full. Our policy meets or exceeds the strongest mandatory standard in each region.
2. Refund process
All refunds are processed by Paddle as our Merchant of Record. To request a refund:
- Email contact@binboxgames.com with your order ID, OR
- Submit a refund request directly via Paddle's buyer support.
Refunds typically appear on your original payment method within 5–10 business days.
3. Exceptions
Refunds will generally not be granted for:
- Purchases made as gifts to a third party (refund must be requested by the original purchaser).
- Requests made after the applicable refund window.
- Purchases where fraudulent activity is suspected.
- Cases where a chargeback has already been initiated with your bank or card issuer.
4. Paddle as Merchant of Record
Paddle.com Market Ltd. acts as the Merchant of Record for all AnotherPlayer purchases. This means Paddle is the seller from a regulatory and tax perspective, handles all payment processing, refunds, and chargebacks, and is responsible for VAT and sales tax compliance in applicable jurisdictions.
For Paddle's buyer terms, see: https://www.paddle.com/legal/buyer-terms.
5. Consumer protection
Your local statutory consumer rights are preserved regardless of this Refund Policy. If a mandatory consumer protection law in your country of residence provides stronger rights, those rights apply.
For questions about refunds, contact contact@binboxgames.com.